Reviews

Reviews

At Cherry City Interiors & Design, it is our highest priority to provide superior customer service, products and results. Here is what some of our customers had to say …

“Patrick Wood did an outstanding job! We were 650 miles away during the project, and the timing was unrealistically tight for the project to get done in time for our move-in. Kudos to Patrick for a perfect result.” Barbra & Michael

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“I installed the product, but Angee was awesome to work with. Very helpful and presented good ideas and options for choices.” Dan K.

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“Seth has been awesome on multiple projects. Thank you!” Shane S.

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 “Samantha, Thank  you so much for all your help with the floors, counters & backsplash. It’s perfect! Please stop by and see the finished product if you are in the area. ”  Kitty M.

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 “Angie was very good and knowledgeable. The subcontractor was on time, courteous and very very professional. The new floor is great. Will definitely use them again for another project.” David Howe. You can also read this review on Google

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“Leslie was amazing!!!! Such a great help! She knew exactly what we wanted and helped us pick out things we didn’t even know we wanted! I would recommend her!!!” Delaney M. You can also read this review on Yelp

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“As a general contractor, we use Cherry City for our floor coverings. They are great to work with and are great with our customers. I would highly recommend them.” Kevin D. You can also read this review on Yahoo Local.

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“Seth listened, answered our questions, helped up choose our LVT (luxury vinyl tile) and set us up with two wonderful installers; Jeff and Jacob. We were very happy with the attention to detail, professionalism and quality of all of the work and product! The price was very reasonable and we’re very happy with the entire experience. Thank you Seth, Jeff and Jacob! We’ll definitely recommend you and will return with further projects! “Connie and Kevin You can also read this review on Houzz

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“Just thanking Becky and her staff for all the great help. Their price, service and selection is unbeatable. Carolyn and I have used their service for our home and our rental property. Always had the product and completed on time. Thanks again.” Mick G. You can also read this review on Google.

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“Samantha and Shelli were wonderful to work with on selecting furnishings for my new home. I picked out several styles of tile, carpet, and hardwood. They showed me numerous samples and helped me choose colors that would best create good flow throughout the home. They were always responsive and highly professional in all my dealings with them. I have received many rave reviews about my new home and they played a huge role in that development. I would highly recommend their services to anyone needing interior and design services.” Nekoduck. You can also read this review on Houzz.

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“Super people to work with! They are so helpful and knowledgeable! I will recommend them! Thanks for all of your help.” Tami. You can also read this review on Google.

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“New carpet, blinds, and vinyl flooring. I appreciated their design expertise. Samantha was especially helpful, from picking colors to providing samples. She was always quick to come over for measurements and was prompt in scheduling the installation. I was also happy with the installers they hired. Thanks to all of them for their professionalism. I will definitely go back to them for any future projects.” Suwon. You can also read this review on Houzz.

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“We had a fantastic experience working with the designers at Cherry City to select the floor and counter surfaces, bathroom tile, and window coverings for a new house we were building. They offer a vast range of quality and stylish products. More importantly, though, their design assistance was simply the best. They guided us through a dizzying number of design and product decisions in a way that brought everything together beautifully and affordably. What they did especially well was to listen and work with us so that the house is a reflection of our tastes, not someone else’s. And they made it fun and easy as well. We couldn’t have been in better hands. Since completing our home, we’ve gone back for single items (like an area rug, additional window coverings). We get the same level of help and skilled guidance in making those decisions as we got in selecting all the surface products for our new home. Before choosing Cherry City as our designer, we met with several designers in both Salem and Portland. Cherry City’s team was head and shoulders above the rest! Not a day goes by that we don’t credit Cherry City with making the interior of our house exactly what we wanted it to be, but never could have accomplished on our own. Thanks to the entire Cherry City team!” Lindersea. You can also read this review on Houzz.

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“I am so unhappy with the products recommended by the staff and the response to my complaint by the owners.We purchased kitchen cupboards, counter tops, and tiles and lamenant for the whole house. We put what was suppose to be a high quality lamenant floor wall to wall (except the bathroom). The product never should have been recommended for a home, more appropriate for a show room floor. The floor began to bubble and lift (properly installed by a professional) within weeks. I had one pet accident (cleaned up before it dried) and the floor folded up like cardboard. Review of the product and the warrenty after the problem started and it was well doccumented that this product was not appropriate for this environment. I excpeced the designer to recommend a product that was appropriate for our home. The company did nothing to resolve my formal complaint with the company. Dont use Cherry City Interior Design if you expect to use a designer when you want to assure you dont make DIY mistakes in product purchase by paying a designer to assist you.” deb_orah.

 Cherry City Interiors & Design Response. “On this particular job, the customer came to our store wanting to remodel her kitchen. She hired her own installer for the project and was planning to purchase only materials from us. She wanted to work with a designer to make suggestions regarding material and style. Her immediate request was a laminate product. It was recommended that she select a tile for her kitchen, not only because tile is best suited for wet areas but also because it would coordinate best with her original hardwood floors. In the end, she insisted on laminate. Our designer was aware of her pets and under normal living circumstances, laminate is great for pets, in that it does not scratch easily. However, the home-owner neglected to mention that her pets use indoor “potty pads” to urinate on. We will always caution customers that this practice or pets that are prone to accidents, will be a problem for most laminate or hardwood floors because pet urine is not covered under most manufacturers’ warranties. 
Shortly after installation, the customer brought it to our attention that the floor was bubbling and lifting. Our project manager was sent out to look at the problem and it was determined that the damage was caused by topical moisture, likely pet urine. We contacted the vendor to see if there was anything that they would cover under warranty; however since the only issue with the floor involved pet urine, there was nothing that could be done. 
We always do our best to anticipate the needs of our customers and to provide suggestions that will fit their lifestyles. Ultimately it is the customer’s final decision as to what they decide to purchase and how they care for their floors.” You can also read this review on Houzz.

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“They did a great job designing our kitchen and bathroom remodel. I was very happy with the drawing they did for us. They were also very willing to make a few changes with no extra cost. I would highly recommend them for interior design ideas.” Kescharer. You can also read this review on Houzz.

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“I love Becky and Leslie and their crew. All of them. They have great ideas to make your business and home look beautiful. I love that they take the time with you and explain all the options.” You can also read this review on Google.

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“Anyone can supply flooring materials. The difference with Cherry City is their people. Leslie our account rep has always provided us with excellent customer service for all our projects.” Queenlativa. You can also read this review on Houzz.